When it comes to account management, every day is different. Whether you are writing a proposal, holding a creative meeting, visiting clients, pitching, reporting on campaign metrics or attending events, you can guarantee every day will see you doing something different.
One of the things I love most about my role is its unpredictability. It keeps every day interesting and challenging.
I am lucky to work with an amazing range of clients, gaining exposure to all of their services and business units. My role gives me the opportunity to meet and share ideas with some of the most passionate people in the industry (out with Storm of course!). The job is also hugely rewarding: I get to see a project come together after months of planning and have the satisfaction of knowing that Storm ID made a difference to our clients’ business.
I’ve been an Account Manager at Storm ID for over 2 years and have been lucky to watch the company grow rapidly over this time, with many new clients coming on board. At the heart of Storm ID is its people and culture. I’m fortunate to work with some of the brightest minds in the industry, in an environment which recognises hard work while still being able to have fun.
The Account Management team act as the liaisons between our clients and the Storm team. The team is responsible for reporting on current projects and ensuring targets that were set are being met. This requires a real drive to succeed and the ability to perservere. As an Account Manager you have to be flexible, organised, diplomatic and be able to think on your feet. Much of an account manager’s job relies on innovation for problem solving, too, and you sometimes have to get creative to provide solutions.
I start my day by listing any priorities for that morning, reading through and responding to urgent emails. I make sure to check in with internal project teams and make sure I’m prepared for any meetings due to take place that day.
Internal meetings are frequent, too. We’re working on a couple of large programmes of work at the moment, so there are a lot of moving parts to tackle and regular team catch ups help keep us organised and ensure everything is running smoothly.
The rest of my day typically consists of conducting client calls or meetings to present new work, compiling lists of next steps, sending follow-up emails, putting together timelines and scope of work estimates for the client, and opening project tickets. The list could go on and on, but generally, it’s about keeping tabs on all projects and thinking about what needs to happen next.
In general, things are constantly changing, and I’ve come to learn that I have to be ready for anything. Some days can be crazy — new work proposals are due, clients need something ASAP, new work orders are all prioritised as urgent, my calendar looks very colourful (meaning it’s full of meetings and tasks!) and my to-dos just keep piling up.
On the flipside, there are quieter days where I have fewer meetings and projects naturally slow down a little, which gives me time to catch up on some admin and start thinking about future projects.
Another responsibility of the account management team is scoping new work, which involves appraising tenders and deciding whether Storm have the right skillset to help solve a business’s problem. We want to be at the forefront of the innovation and having future-thinking businesses to collaborate with makes our job a lot of fun!
Account management boils down to relationship building, both internally and externally. The team here at Storm make the challenges and rewards all the more worthwhile.
Want to get involved?
Head on over to our careers site or send in your CV to firstname.lastname@example.org. We look forward to hearing from you!